Privacy Notice

| Privacy Notice for Louise Webb Therapy |

Reflecting The Data (Use and Access) Act 2025 — known as the DUAA

Last updated: 27th July 2026

1. Introduction

This Privacy Policy explains how Louise Webb Therapy (“the Service”) collects, uses, stores, and protects your personal information when you visit https://www.louisewebbtherapy.co.uk or use my therapy services.

I am committed to protecting your privacy and handling your personal data with transparency, care, and confidentiality in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions, you can contact me at:

Data Controller: Louise Webb | Email: info@louisewebbtherapy.co.uk | Phone: 07881 115091 | Business Address: Wellness Within, 2nd Floor, 14 Market Place, Bedale, DL8 1EQ.

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Notice. If you do not consent to the same, please do not access or use the Service.

2. Personal Data I Collect

I may collect and process the following categories of personal data:

A. Information you provide directly

Name
Email address
Phone number
Postal address
Emergency contact details
Payment information (not stored by me)
Any information you share during therapy sessions
Website contact form submissions

B. Special Category Data (Sensitive Information)

As a therapist, I may process sensitive information such as:

Mental health information
Medical history
Session notes
Background information relevant to therapy

This information is handled with the highest level of confidentiality and legal protection.

C. Website usage data

When you visit the website, I may automatically collect:

IP address
Browser type
Pages visited
Time spent on the site
Cookies (see Section 10)

3. Why I Collect Your Data | Legal Bases |

Under UK GDPR, I must have a lawful basis for processing your data. These include:

A. Contract

To provide therapy services, including:

Booking appointments
Communicating with you
Delivering therapy sessions

B. Consent

For:

Storing sensitive information
Sharing information with other professionals (only with your explicit consent)

You may withdraw consent at any time.

C. Legitimate Interests

For:

Improving my website
Ensuring service quality
Protecting my business from fraud or misuse

D. Legal Obligation

I may need to process or share data to comply with:

Court orders
Professional regulatory requirements

E. Vital Interests

If there is a serious risk of harm to you or others, I may need to share information to protect life.

4. How I Use Your Information

I use your data to:

Provide therapy services
Respond to enquiries
Manage appointments
Maintain accurate clinical records
Process payments
Improve website performance
Meet legal and professional obligations

I never sell your data or use it for advertising.

5. How Your Data Is Stored

Your data is stored securely using:

Password‑protected devices
Locked physical storage for paper notes

I retain therapy records for 5 years after your final session, or 5 years after your 18th birthday (if you are younger than 18 years when you access therapy), in line with professional guidelines and insurance requirements.

6. Sharing Your Information

I only share your data when necessary and lawful. This may include:

Supervisors (anonymised where possible)
Emergency services (if there is risk of harm)
GP or other professionals (only with your consent unless legally required)
Payment processors
Website hosting providers
Regulators or legal authorities (if required by law)

I do not share your information with advertisers or social media platforms.

7. Your Rights Under UK GDPR

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data (in some cases)
Restrict processing
Object to certain uses
Data portability
Withdraw consent at any time

To exercise your rights, contact me at info@louisewebbtherapy.co.uk

If you are unhappy with how your data is handled, you can complain to the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

8. Young People’s Privacy

I only collect young people’s data with the explicit consent of a parent or legal guardian. Records for young people are kept until the young person turns 23, in line with UK professional guidelines and insurance requirements.

9. Third‑Party Services

Your data may be processed by trusted third‑party providers such as:

Website hosting services (Wix)
Email providers
Payment processors

All third parties are required to comply with UK GDPR.

10. Cookies and Website Tracking

This website may use cookies to:

Improve website performance
Analyse visitor behaviour
Remember preferences

You can manage or disable cookies through your browser settings.

11. Complaints process

When a complaint is received, Louise Webb Therapy will acknowledge it within 30 days and explain the next steps.
Louise Webb Therapy will attempt to resolve the complaint within three months.
The complaint record will be retained for six years.
The complainant can escalate to the ICO (ico.org.uk / 0303 123 1113) if they are not satisfied.

12. Changes to This Privacy Notice

I may update this policy from time to time. The latest version will always be available on this page.

The security of your information is important to Louise Webb Therapy and will use reasonable security measures to prevent the loss, misuse or unauthorised alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

13. Contact

If you have any questions about this policy or how your data is handled, please contact:

Louise Webb | email: info@louisewebbtherapy.co.uk |phone: 07881 115091 |